Privacy Policy

Last Updated: December 8, 2025

1. Introduction

This Privacy Policy describes how SuperFolders ("we", "our", or "the Software") handles your information. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We DO NOT Collect (Default Mode)

When using SuperFolders in its default configuration, we DO NOT collect, process, or have access to:

• Your Documents: All files you index remain on your Mac
• Search Queries: Your searches are processed locally and never transmitted; any anonymized tensor representations used for diagnostics are not human-readable
• Document Content: File contents are analyzed on your device only
• File Names or Metadata: We don't see what files you're indexing
• Usage Patterns: We don't track what you search for or how you use the app

3. Local Data Storage

SuperFolders stores the following data locally on your Mac only:

• Document Indexes: Vector embeddings and text chunks created from your documents
• Application Settings: Your preferences, selected folders, and configuration
• Cache Files: Temporary data to improve performance
• AI Models: Language and embedding models downloaded for local processing

Important: All this data remains on your device and is never uploaded to our servers.

4. Information We Collect from the App

4.1 Anonymous Usage Analytics (Optional)

With your permission, we may collect anonymous usage data:

• App version and macOS version (used for update checks and compatibility)
• Crash reports and error logs (no document content)
• Feature usage statistics (e.g., "search feature used 10 times")
• Performance metrics (e.g., search speed)

This data is:

• Completely anonymous and cannot be linked to you
• Used only to improve the Software
• Optional - you can opt out in Settings

4.2 License and Account Information

If you purchase a commercial license or subscription, we collect:

• Email address (for license delivery and support)
• Payment information (processed securely by our payment provider)
• License key and activation status

This information is stored securely and used only for:

• License management and verification
• Customer support
• Sending important updates about your subscription

5. Website and Landing Page

When you visit our website (superfolders.one):

• Server Logs: We collect standard web server logs (IP address, browser type, pages visited)
• Cookies: We use minimal cookies for basic functionality (no tracking cookies)
• Analytics: We may use privacy-focused analytics (e.g., Plausible, Fathom) that don't track individuals

6. Third-Party Services

6.1 Payment Processing

We use trusted payment processors (e.g., Stripe, Paddle) to handle transactions. They have their own privacy policies and security measures. We never see or store your full credit card information.

6.2 No Other Third Parties

We do not share your data with:

• Advertisers
• Data brokers
• Marketing companies
• Social media platforms

7. Data Security

We implement industry-standard security measures:

• Local Data: Protected by macOS security features and your Mac's encryption
• Transmission: All network communications use HTTPS/TLS encryption
• Access Control: Strict access controls on any systems that handle user data

8. Your Rights and Choices

You have full control over your data:

8.1 Access and Control

• Local Data: All data is on your Mac - you have complete access and control
• Delete Data: Uninstall the app or delete the application support folder
• Export Data: Copy your indexes and settings from the application folder

8.2 Opt-Out Options

• Opt out of anonymous analytics in Settings
• Unsubscribe from marketing emails (link in every email)

8.3 Account Deletion

If you have a commercial license or subscription account and want to delete it:

• Email us at privacy@superfolders.com
• We'll delete your account data within 30 days
• Local data on your Mac must be deleted by you

9. Children's Privacy

SuperFolders is not intended for users under 13 years of age. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it immediately.

10. International Users

SuperFolders can be used worldwide. By using the Software:

• Most data processing happens locally on your Mac (in your location)
• We comply with applicable data protection laws including GDPR and CCPA

10.1 GDPR Rights (EU Users)

If you're in the EU, you have the right to:

• Access your data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict or object to data processing
• Data portability
• Lodge a complaint with your data protection authority

10.2 CCPA Rights (California Users)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt out of the sale of personal information (Note: We don't sell your data)
• Request deletion of personal information
• Non-discrimination for exercising CCPA rights

11. Data Retention

• Local Data: Remains on your Mac until you delete it
• Account Data: Kept while your account is active, deleted within 30 days of account closure
• Support Emails: Kept for up to 2 years for customer service purposes

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

• In-app notification
• Email (if you have an account)
• Updated "Last Updated" date at the top of this page

Continued use of the Software after changes constitutes acceptance of the updated policy.

13. Open Source and Transparency

We believe in transparency:

• Core features of SuperFolders may be open-sourced in the future
• You can verify local-only processing by monitoring network traffic
• We're committed to clear communication about any data practices

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

Privacy Team: support@superfolders.com
General Support: support@superfolders.com
Data Protection Officer: support@superfolders.com

We aim to respond to all privacy inquiries within 14 days.

15. Summary: Our Privacy Promise